maintenance requests
Dedicated, Responsive Maintenance Staff
We strive to respond to all maintenance requests within a timely manner and keep you informed of the status of any maintenance item that cannot be completed right away.
Our dedicated, in-house maintenance staff hours are:
Monday through Friday 9:00am to 5:00pm
Submitting Maintenance Requests
Our residents can submit maintenance requests 24/7 by calling 254-756-7009 or by using our Resident Portal. Requests are monitored by live customer service agents 24/7 to ensure that time-critical issues receive immediate response.
Emergency Maintenance Requests
Our Resident Portal, phone lines are monitored 24/7. Emergency service requests will be promptly forwarded to our maintenance team. In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able to do so following this type of emergency, please notify management by submitting a service request through your Resident Portal or by calling 254-756-7009.
Keep in mind...
When opening maintenance requests:
- Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible.
- Be sure to include available days/times that we have permission to enter in the request. Indicate whether or not pets will be home and how they will be secured.
- If you would prefer to be home during the maintenance visit, please indicate that in the request.
- Disable any alarms for the apartment while the maintenance is being performed.
